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Customer Care Specialist

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Petaling Jaya, Selangor, Malaysia

Job Type

Full Time



The Role

  • Answer calls from brokers and customers

    • Assist with their enquiries - related to accounts, settlements, internet banking and etc.

    • Troubleshoot and resolve issues

    • Escalate necessary requests to other departments / staff members as required.

  • Liaise with Brokers

    • Answer questions related to credit policy / processes for submitting applications.

    • Direct brokers / applicants to relevant forms, rate cards and information where applicable.

  • Support the employment verification process pre settlement.

  • Borrower engagement

    • Contact borrowers to congratulate, confirm settlement completion, provide account details and steps to set

The Requirements

  • Diploma or Bachelor's Degree in Finance, Accounting, or other business-related fields.

  • Minimum 2 years of customer care services related functions.

  • Good understanding / knowledge in mortgage and finance field is preferred.

  • Strong sense of responsibility, service awareness and teamwork.

  • Able to think strategically with an analytical mind and strong problem-solving skills.

  • Proficiency in Mandarin.

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